Arrowdot Terms of Service

These Terms govern (A) use of our public website at arrowdot.ai and (B) use of the Arrowdot platform and services. If you only browse the website, Part A applies. If you create an account, sign an order, or use the platform, Part B also applies. If you have a signed Order Form or MSA with us, that controls if there’s any conflict with these Terms.

Linked policies and schedules

Part A - Website Terms

1. Scope and acceptance

These terms cover your use of the public Arrowdot website, content, and downloads (the “Site”). By using the Site you accept these terms. We may change, suspend, or withdraw the Site at any time.

2. Permitted use

Use the Site lawfully. Do not scrape at scale, copy substantial parts, probe security, or disrupt normal operation. You may link to public pages and share short extracts with attribution.

3. Intellectual property

The Site and its content are owned by Arrowdot or our licensors. All rights are reserved. Trademarks and logos may not be used without written permission.

4. Feedback posted on the Site

If you submit comments or feedback on the website (not inside the platform), you give Arrowdot a worldwide, royalty-free licence to use and display that feedback to operate and improve the Site and services. This clause does not apply to anything you create or upload inside the platform (see Part B: Project Materials & Outputs).

5. Third-party links and embeds

The Site may link to or embed third-party services. We are not responsible for them. Use is at your own risk and subject to their terms. If you connect third-party services inside the platform, Part B applies.

6. Privacy and cookies

See our Privacy Policy and Cookie Policy for how we handle personal data and consent preferences. For data queries: [email protected].

7. Disclaimers and liability for the Site

The Site is for general information. We do not promise it is accurate or complete. To the extent permitted by law, we exclude implied warranties and will not be liable for indirect or consequential loss. If we are liable to you in relation to the Site, our total liability is capped at £100.

8. Reporting issues

Report abuse/misuse: [email protected]
Security/vulnerabilities: [email protected] (PGP on request). Please follow our responsible disclosure guide.

Part B - Platform and Services Terms

Definitions

Customer Data – means data and content that you or your users submit to or generate in the platform under your account, including datasets, files, text, logs, metrics, configurations, and account information. Customer Data includes End-User Data where context requires.

End-User – means an individual who uses or interacts with an app you publish via the platform.

End-User Data – means data collected from or about End-Users via your published apps (for example, form inputs, uploaded files, usage events).

Project Materials – means prompts, specifications, datasets, configurations, code and other materials you or your users upload or create in the platform for a project. Project Materials are a subset of Customer Data.

Outputs – means any content the Service generates from or in connection with Project Materials, including code, configuration, pipelines, transformations, schemas, binaries, text, and documentation. Outputs exclude Platform IP and Generic Utilities.

Platform IP – means the Arrowdot platform, its architecture, frameworks, orchestration engine, parsers, connectors, templates and any improvements or derivatives thereof.

Generic Utilities – means platform-agnostic utilities Arrowdot develops that are not specific to Customer’s data or business rules.

1. Accounts and eligibility

You must be at least 18, and if you register on behalf of a company you confirm you have authority to bind that company. You are responsible for your account credentials and your users.

2. Orders, plans, and changes

Access to paid features is set out in your in-app plan or Order Form (the “Order”). We may update plan features or pricing. If we make a material adverse change to a paid plan you use, we will give reasonable notice and you may cancel before the change takes effect.

3. Acceptable Use

You must comply with our Acceptable Use Policy. This covers lawful use, prohibited content, security testing, rate limits, model usage, and fair use.

Prohibited uses include (but are not limited to) illegal content or activity; unlicensed or illegal gambling; content that sexually exploits or endangers minors; doxxing or privacy invasion; malware; spam; credential-stuffing or scraping at scale; and using the Service to build a confusingly similar hosted clone. Adult content, age-restricted services, financial, medical, or other regulated use cases require your compliance with applicable law and may require our prior written approval.

Fair use. We may apply reasonable technical limits (requests per minute, concurrent jobs, storage and bandwidth ceilings) to protect service stability. We’ll document plan-specific limits and give notice before material reductions to paid plans.

4. Ownership of Customer Data, Project Materials, and Outputs; visibility

Customer Data – You own your Customer Data (including Project Materials and End-User Data).

Outputs – As between you and Arrowdot, you own your Outputs (subject to any third-party provider terms that apply).

Our limited licence – You grant Arrowdot a limited licence to host, process, run and display Customer Data, Project Materials and Outputs only to provide the service, troubleshoot, secure the platform, and meet legal obligations. We claim no IP in them.

Model training – We do not use Customer Data or Outputs to train models unless you opt in in writing.

Visibility – Projects are private by default. You may make a project public to share a view-only link or list it in a gallery. Do not include secrets or personal data in public projects. [If a plan specifies public-by-default, that plan controls.]

Public projects – If you make a project public, you grant Arrowdot a worldwide, royalty-free licence to host, cache, index, display and share that project page for the purpose of operating listings, previews and embeds. This licence ends when you re-make the project private or delete it. Public projects must not contain secrets or personal data.

5. Publishing on arrowdot.app

You may publish apps or links under arrowdot.app/<your-space> and share them with End-Users. You are responsible for the content, settings and audience.

If you collect End-User Data, you must provide your own privacy notice, obtain any required cookie/consent signals, and comply with applicable laws. For that processing, you act as controller and Arrowdot acts as your processor under the DPA.

We may unlist, suspend or disable accounts or apps that: (i) violate this Agreement or the AUP, (ii) are illegal or infringe IP, privacy or publicity rights, (iii) create material security or operational risk, or (iv) follow from a valid legal notice or order.

We’ll notify the account owner when practical.

Takedown process. We respond to valid IP or content complaints under a notice-and-takedown policy. Send notices to [email protected] with sufficient detail to identify the content and your rights. We may notify the publisher and, where appropriate, offer a counter-notice path.

6. Your model/API keys and storage

BYO keys – You may connect your own model or API keys (e.g., OpenAI, Anthropic, Azure). Those services are subject to their terms and pricing. You are responsible for fees and lawful use; we are not liable for their outages or changes.

Spend controls – When you connect third-party model/API keys, you are responsible for resulting fees. We may apply soft limits, rate limits, or temporary blocks to prevent obvious runaway costs, and will notify your admin where practical.

Customer-managed storage – You may connect your own storage (e.g., S3). You control retention and access. We process data in that storage only as needed to run your app. Backups and restoration of your external storage are your responsibility.

Provider swaps – We may add or swap providers to improve cost, quality, or safety. We maintain a current list of core sub-processors on our site.

7. Arrowdot IP

Arrowdot owns the platform, architecture, agent framework, libraries, generic utilities, and any enhancements we create that are not specific to your data or business rules. No IP is transferred other than the rights we expressly grant you to use the service.

Marketplace content and third-party tools. Apps, templates, or tools offered by third parties remain their authors’ property and are licensed to you under their terms. Arrowdot is not responsible for those items. Authors must follow our AUP and may not include code that exfiltrates data or bypasses platform controls.

8. Licence to use the platform

Subject to these Terms and your Order, we grant you a non-exclusive, non-transferable licence to access and use the platform during your subscription for your internal business purposes.

9. Security and privacy

We maintain industry-standard backups and recovery procedures for platform systems. Customer-managed external storage remains your responsibility. We apply the measures described on /security.

The DPA applies where we process Customer Personal Data (including End-User Data) as your processor. Our current Sub-processors are listed at /subprocessors and may change with notice set out there.

10. Service levels and support

During beta and free tiers there is no SLA. For paid plans, any uptime targets and support response times are described in your Order or on the plan page. Scheduled maintenance and events outside our reasonable control are excluded.

11. Fees, billing, and taxes

Fees and billing frequency are set out in your Order or plan page. Usage-based fees, if any, are calculated from our metering. Amounts are exclusive of taxes; you are responsible for applicable taxes (other than taxes on our income). Late payments may result in suspension. Disputed amounts must be raised in good faith within 15 days of invoice. Unless stated otherwise in your Order or required by law, fees are non-refundable.

12. Trials, beta, and free features

Trials and beta features are provided as is, may change or end at any time, and are not subject to SLA or indemnities.

13. Confidentiality

Each party will protect the other’s confidential information and use it only to perform under these Terms.

14. Indemnities

Arrowdot IP indemnity – We will defend you from third-party claims that the platform, when used as permitted, infringes IP rights, and pay damages finally awarded, provided you notify us promptly and allow us to control the defence. We may modify the service or procure a licence. This does not apply to combinations not provided by us, use after notice to stop, or your content.

Your indemnity – You will defend us from claims arising from your Customer Data including End-User Data), your Outputs, or your violation of the AUP or law.

15. Disclaimers

Except as stated in these Terms, the service is provided as is. We do not warrant it will be uninterrupted or error-free, or that Outputs will be unique or fit for a particular purpose. Third-party services and models are provided under their own terms.

Human review. You are responsible for reviewing Outputs before production use and for implementing appropriate human oversight, testing and monitoring.

16. Liability cap

Nothing limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited by law.

For all other claims in a contract year, each party’s total liability is capped at the fees paid or payable by you to Arrowdot in that year, except that the IP indemnity (14) and data-protection obligations (9, DPA) are capped at two times those fees.

17. Suspension and termination

We may suspend the service for security risk, abuse, or non-payment. Either party may terminate for material breach not cured within 30 days. You may terminate any time for convenience, but fees are non-refundable unless required by law.

18. Data export and deletion

On termination you can export Customer Data (including End-User Data) and Outputs using available tools for 30 days. After that we may delete or anonymise remaining data, subject to legal retention.

19. Changes to Terms

We may update these Terms. For material changes affecting paid users we will give reasonable notice. Continued use after the effective date means you accept the updated Terms.

20. Compliance

You will comply with applicable laws, including export controls and sanctions. You will not use the service in prohibited jurisdictions or for prohibited end uses.

21. Order of precedence

If you have an Order or MSA, the order of precedence is: (1) the signed Order or MSA, (2) these Terms, (3) the policies and schedules referenced.

22. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

23. Notices

Legal notices must be sent by email to [email protected] and will be deemed received on the next business day. We may send operational notices in-product or by email to your admin.

24. Assignment and transfer

You may not assign these Terms without our consent, except to an affiliate or acquirer of your business. We may assign to an affiliate or as part of a reorganisation, merger, or sale.

25. Other terms

If any term is unenforceable, the rest remain in force. No waiver is effective unless in writing.